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How does NamPost Digital work

What is Secure Digital Mail?

Registered mail is a type of email communication used to certify delivery to recipients. It secures legal evidence of the transmission process including time of sending, delivery time and proof of original contents and attachments. It replaces or complements traditional paper mail, reducing turnaround time and increasing document security.

Secure Digital Mail is ideal for:

  • Legal Documents
  • Copies of Passports/ID documents
  • Contracts
  • High-value items
  • Sensitive personal or financial information
  • Offers tracking and proof of delivery
  • Has greater probative value and legal validity in a court of law
  • Items are kept in a secure chain of custody
  • Send at your convenience (any time, even after hours, etc.)
  • Provides proof of mailing and delivery

You can access the platform via:

  • NamPost Digital Solutions web portal (using your assigned credentials)
  • Integrated email notifications that prompt secure login
  • Mobile app

Yes to both!

  • Tracking: Tracking is included. You can check the status of your item using the tracking number provided at the time of mailing.
  • Security: The service uses end-to-end encryption, secure login credentials, and audit trails to ensure data confidentiality and integrity. It complies with relevant data protection laws.

It is typically available to:

  • Internal employees
  • External partners, clients, or vendors with verified access
  • Designated service recipients

Access is managed and authorized by the system administrator or department lead.

You will receive either:

  • An email notification prompting you to log in to view the message.
  • A direct alert within the platform or app.

Yes, an evidence receipt including all the digital evidence collected during the email transmission process is issued. This is a return receipt (a PDF document) that serves as probatory evidence with legal certainty, proving who sent what to whom and when. It's used to verify the authenticity and integrity of your messages and their contents.

Yes. Attachments may be sent provided they meet the size and format requirements.

Use the “Forgot Password” option on the login page or contact your system administrator for support.

You can contact any of the Admin Representatives.

Our Pricing Tiers

Customer Category
Monthly Volume
Price per Mail (NAD)
High Volume
Above 10,000 messages
9.95
Medium Volume
1,001 - 9,999 messages
14.95
Low Volume
1 - 1,000 messages
19.95

Note: All listed prices are VAT-inclusive. Custom pricing may be available for enterprise clients.

Step-by-Step Guide to Using SmartMail Digital Post Office

1

Register on the Platform

  • Receive an email invitation from Secure Digital Mail.
  • Open the email and click the authorization link .
  • Follow the on-screen instructions to confirm your account.
    ⚠️ You cannot continue until you’ve authorized your profile.
  • Once approved, your subscription package and payment method will be set based on your service agreement.
  • You are now officially a Secure Digital Mail subscriber.
2

Send a Registered Postal Letter

  • Log in to your Secure Digital Mail account.
  • From the left menu, click New Registered Mail .
  • Complete all required fields and click Next .
  • Add recipient(s):
    • Click Add (orange button).
    • Search for an existing digital mailbox by typing the person/company name.
    • If not found, select Non-Subscriber tab and complete the details.
    • Tip: If you don’t have a contact/fax number, enter zeros (0) to match the required length.
  • Upload your letter/document.
    • Click Show Document Store → Upload new PDF .
    • Select and upload your PDF.
    • Add a Document Title (mandatory) and optional description.
    • Select the uploaded document(s) by ticking the box.
    • Click the orange Add button.
  • Select the required service.
    • Registered E-Mail, Registered SMS, Physical Registered Letter, or Physical Domestic Postal Letter.
    • Choose print option (Black & White or Colour).
  • Click Deliver Letter to complete.
    ✅ A Track & Trace Certificate will be automatically generated.
3

Send a Registered Electronic Mail

  • From the left menu, click New Postal Letter .
  • Fill in all required fields and click Next .
  • Add recipient(s) the same way as postal letters.
  • Upload your document(s) via Document Store .
  • Select the uploaded document(s) and click Add .
  • (Optional) Tick Registered SMS if you want SMS notifications sent to recipients.
    ⚠️ Additional SMS charges apply.
  • Click Send Letter(s) .
    ✅ A Delivery Certificate is automatically issued as proof.
4

View & Download a Delivery Certificate

  • Go to Letter(s) Sent in the left menu.
  • Open the Outbox tab.
  • Find the relevant letter/document.
  • Click Download Cert. to get the official delivery certificate.
5

View Track & Trace Report

  • From the left menu, click Registered Mail Status .
  • Locate your sent item in the list (with date, reference number, and status).
  • Click Track & Trace Report .
    ✅ Displays the official tracking details, including delivery confirmation, status, and A-Slip.